Shipping policy

We want your order to reach you quickly and in perfect condition. Here is exactly how our shipping works.

Where we ship

We currently ship to addresses within the United States. We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time.

Some supplements are restricted for sale or shipment in certain states. If a product cannot lawfully be shipped to your address, we'll cancel that item and refund you in full.

Order processing

Orders are processed Monday through Friday, excluding U.S. public holidays. Most orders are packed and handed to the carrier within 1–2 business days of payment clearing.

Orders placed after 2:00 PM ET, on weekends, or on holidays begin processing the next business day. During sales, product launches, and peak seasons, processing may take slightly longer — we'll let you know if that happens.

Shipping rates and delivery times

Method	Estimated transit time	Cost
Standard Shipping	3–7 business days	Calculated at checkout
Free Standard Shipping	3–7 business days	-------------------

Transit times are estimates provided by the carrier and begin once your order ships, not when it is placed.

Order tracking

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships. Tracking can take up to 24 hours to show activity after the carrier scans your package.

If you haven't received a shipping confirmation within 5 business days of ordering, check your spam folder first, then email us.

Storage on arrival

Some supplements are sensitive to heat, cold, and humidity. Please bring your package indoors promptly after delivery and store the contents as directed on the label. We ship with appropriate protection, but we can't control conditions at the delivery point once a package has been left outside.

Shipping address accuracy

Please double-check your address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If you spot a mistake, email us immediately — we can usually correct it before the order ships, but not after.

Packages returned to us as undeliverable can be reshipped once you provide a corrected address; additional shipping charges may apply.

Delays outside our control

Once a package is with the carrier, delivery is in their hands. Weather, natural events, carrier backlogs, and other disruptions can cause delays we cannot prevent. We will always help you track down a delayed package, but we cannot guarantee carrier timelines.

Lost, stolen, or damaged packages

If tracking shows your package as delivered but you can't find it, check with neighbors and around your property, then wait 24–48 hours — carriers sometimes mark packages early. If it still hasn't appeared, contact us and we'll open an investigation with the carrier.

If your order arrives damaged, or with a container that is cracked, leaking, or has a broken safety seal, email support@desirecove.com within 7 days of delivery with photos of the item and the packaging, and we'll arrange a replacement or refund.