Contact information
We'd love to hear from you
Questions about an order, a product, an ingredient, or a return — reach out and a real person will get back to you.
This is the fastest way to reach us, and it's monitored every business day.
Business address
DesireCove
978 Woodgate Dr
Palm Harbor, FL 34685
United States
Please note: this is our business address, not a returns address or a retail location. Do not send returns here without contacting us first — see our Return & Refund Policy for the correct process.
Support hours
Monday – Friday, 9:00 AM – 5:00 PM ET
Closed weekends and U.S. public holidays
Response time
We reply to most emails within 24–48 hours on business days. Messages sent over a weekend or holiday are answered on the next business day. If you haven't heard back, please check your spam folder before sending a follow-up.
Help us help you faster
When you write in, including these details lets us resolve things in one reply instead of three:
- Your order number (it starts with a #, and is in your confirmation email)
- The email address you used at checkout
- A clear description of the issue
- Photos, if an item arrived damaged, incorrect, or unsealed — including the label with the lot number and expiration date
Common questions
- Where is my order? Check the tracking link in your shipping confirmation email, then see our Shipping Policy.
- I want to return something. Start with our Return & Refund Policy, then email us to request authorization. Note that opened or unsealed supplements cannot be returned.
- Can I change or cancel my order? Email us right away. We can usually help if the order hasn't shipped yet.
- Can I ask about ingredients or dosages? Yes, and please do — we'll tell you what's on the label and in the manufacturer's documentation. What we can't do is advise whether a product is right for your health situation. That's a conversation for your doctor or pharmacist.
If you experience an adverse reaction
Stop taking the product and contact a healthcare professional immediately. Once you've done that, let us know at support@desirecove.com. We take these reports seriously and will pass them to the manufacturer.