Privacy Policy

DesireCove ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or make a purchase from desirecove.com (the "Site"), how we use it, and the choices you have.

1. Information we collect

Information you give us. When you place an order, create an account, subscribe to our newsletter, or contact support, we collect information such as your name, email address, billing and shipping address, and order details.

Payment information. Payments are processed by Shopify and its payment partners. We do not receive or store your full card number. We may receive limited details such as the card type, the last four digits, and whether the payment succeeded.

Health information. We do not ask for medical or health information, and we do not require it to complete an order. If you voluntarily share health details when contacting support — for example, mentioning a medication while asking about an ingredient — we use that information only to answer your question and do not add it to a marketing profile.

Information collected automatically. When you browse the Site, we automatically receive your IP address, browser and device type, operating system, referring pages, and information about which pages you view and how long you spend on them. This is collected through cookies and similar technologies.

2. Cookies and tracking

Cookies are small files stored on your device. We use them to keep your cart intact between visits, remember your preferences, keep the Site secure, and understand how visitors use our pages. We may use analytics and advertising services, including Shopify's built-in analytics and third-party tools such as Google Analytics and Meta Pixel, which set their own cookies.

You can block or delete cookies through your browser settings. Some parts of the Site — including checkout — may not work correctly if you do.

3. How we use your information

To process, fulfill, and deliver your orders
To send order confirmations, shipping updates, and delivery notifications
To respond to your questions and provide customer support
To process returns, exchanges, and refunds
To send marketing emails, if you have opted in
To detect, prevent, and investigate fraud or abuse
To improve our products, our Site, and your shopping experience
To comply with our legal and tax obligations

4. How we share your information

We do not sell your personal information. We share it only with parties who help us run the store, and only as needed:

Shopify — our e-commerce platform, which hosts the Site and processes orders
Payment processors — to authorize and complete transactions
Shipping carriers and fulfillment partners — to deliver your order
Email and analytics providers — to send transactional messages and understand Site performance
Product manufacturers — only where necessary to investigate a product complaint or adverse reaction you have reported to us
Legal authorities — when required by law, subpoena, or valid legal process, or to protect our rights, safety, or property

If our business is sold or merged, customer information may transfer to the new owner as part of that transaction.

5. Data retention

We keep order records for as long as needed to fulfill the purposes described here and to meet accounting, tax, and legal requirements. Marketing contact details are retained until you unsubscribe.

6. Your rights and choices

Marketing emails. Every marketing email includes an unsubscribe link. You can also email us to opt out. We will still send transactional messages about orders you have placed.

Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@desirecove.com and we will respond within the time required by applicable law. We may need to verify your identity first, and we may retain information we are legally required to keep.

Florida and other U.S. residents. Depending on your state of residence, you may have rights to access, correct, delete, or obtain a portable copy of your personal information, and to opt out of targeted advertising. We honor these requests from any U.S. customer, regardless of whether your state has a comprehensive privacy law.

California residents. Under the California Consumer Privacy Act, you have the right to know what personal information we collect and how we use and disclose it, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined by the CCPA.

EEA and UK residents. If you are located in the European Economic Area or the United Kingdom, you have rights of access, rectification, erasure, restriction, portability, and objection. Our lawful bases for processing are contract performance (to fulfill your order), legitimate interests (to operate and secure the Site), consent (for marketing and non-essential cookies), and legal obligation. Note that your information may be processed in the United States.

7. Data security

Our Site uses SSL encryption, and payment data is handled by PCI-compliant processors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable measures to protect your information.

8. Children's privacy

The Site is not directed at children under 13, and we do not knowingly collect their personal information. Our products are intended for adults. If you believe a child has provided us with information, contact us and we will delete it.

9. Third-party links

Our Site may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies before providing them with information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The revised version takes effect when posted, and the date at the top will reflect the change. Material changes will be communicated where required by law.