Refund policy

We want you to be happy with what you ordered. Because we sell supplements and health products, our return rules are stricter than a typical store's — this protects every customer, including you, from receiving a product that has left someone else's hands.

Return window

You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted.

What we can accept

To be eligible for a return, an item must be:

  • Unopened, with the manufacturer's safety seal fully intact
  • Unused, undamaged, and in the same condition you received it
  • In its original packaging, with all labels, inserts, and free gifts included
  • Accompanied by proof of purchase (your order number or confirmation email)

What we cannot accept

For health and safety reasons, and in line with standard practice for consumable products, we cannot accept:

  • Any supplement, powder, capsule, tablet, liquid, or other consumable product that has been opened, or whose safety seal is broken or missing. Once a seal is broken, we cannot verify the contents or guarantee the product's safety, and it cannot be resold or restocked under any circumstances.
  • Products with less than 60 days remaining before their expiration date at the time you return them
  • Items returned without prior return authorization
  • Gift cards
  • Final sale and clearance items, where marked
  • Items damaged after delivery through misuse, improper storage, or accident

Important: please check the product, ingredients, and label carefully before opening it. If you're unsure whether something is right for you, email us before you break the seal and we'll help you decide.

How to start a return

  1. Email support@desirecove.com with your order number and the reason for the return.
  2. We'll reply within 24–48 business hours with return authorization and the correct return address.
  3. Pack the item securely in its original packaging and ship it back using a trackable service.
  4. Send us the tracking number so we can watch for it.

Please do not send items back before receiving authorization. Unauthorized returns may be refused or may not be refundable, and cannot be shipped back to you.

Return shipping costs

Return shipping is the customer's responsibility unless the item arrived damaged, expired, incorrect, or with a compromised seal — in those cases we cover it. Original shipping charges are non-refundable.

We strongly recommend a trackable, insured service. We cannot issue a refund for a return that never reaches us.

Refunds

Once your return arrives, we inspect it — including verifying that seals are intact — and email you the outcome within 3–5 business days. Approved refunds are issued to your original payment method for the purchase price of the item, minus any original shipping charges.

Refunds typically appear on your statement within 5–10 business days of approval, depending on your bank or card issuer.

If a return arrives opened or unsealed, we're unable to refund it and, for safety reasons, cannot return it to you. We'll contact you before taking any action.

Late or missing refunds

If your refund has been approved but hasn't appeared, check your bank account again, then contact your card issuer — posting times vary. If it's been more than 10 business days since we confirmed the refund, email us and we'll investigate.

Damaged, defective, expired, or incorrect items

Email us within 7 days of delivery with your order number and clear photos of the item, the label including the expiration date and lot number, and the outer packaging. We'll arrange a replacement or a full refund, including shipping, at no cost to you. This applies to items that arrive with a broken seal, a damaged container, a short-dated or expired product, or a product you didn't order.

Adverse reactions

If you experience an adverse reaction to a product, stop taking it and contact a healthcare professional immediately. Then let us know at support@desirecove.com — we take these reports seriously, will pass them to the manufacturer, and will work with you on a resolution even if the product has been opened.

Exchanges

The fastest way to exchange a sealed item is to return the original for a refund and place a new order for the product you want. This avoids delays waiting for the return to arrive and process.

Order cancellations

You can cancel an order for a full refund at any time before it ships. Email us as soon as possible — once a package is with the carrier, the cancellation window has closed and the standard return process applies.

Questions

Email support@desirecove.com. We'd rather answer a question about an ingredient before you open the bottle than process a return we can't accept afterward.